Email: brenda.spink@concept-ltd.co.uk

Telephone: 01189 505 333/01256 882 519 / 07770 268 426

Fax: 0000000000

1st Line Service Support
Location: Hook - Salary: £21,000
Contact: brenda.spink@concept-ltd.co.uk

To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV.

                                                                                        1st Line Service Support 

 Close to Basingstoke                                                                                                                                                                             Salary Circa £21,000 

Our client a leading consultancy and technology provider. Due to the continued success year on year of the business are seeking to recruit a 1st Line Service Support with the drive and enthusiasm to succeed in this challenging role The ideal candidate will have a proven track record in a similar role experience using call logging systems with an understanding of Audio Visual products. The role of the Service Help Desk coordinator is to provide support to users in an efficient and accurate manner and make sure the customers value is maintained to the company's high standards

                                                              "1st Line Service Support"

The Role:

*Provide first level support through taking calls and handling incidents/service requests

*Provie customers with regular updates on the progress of the service requests

*Convey resolutions to customers and update service records  

*Track route and redirect problems to correct resources and properly escalate unresolved queries

*A team player with an excellent telephone manner and multi-tasking skills 

*A basic understanding of AV products and connections screens media players advanateous 

An understanding of networking concepts WIFI IP addresses TCIP Firewalls VPN and Routers

 Benefits:

 * 25 days holiday per annum plus bank holidays  + 3 days 

*Company's Wellbeing programme

* Working Monday - Friday  9am -5.30pm with one hour for lunch 

 *Lots of on site parking 


* Opportunity to join a forward thinking expanding company
   where you will be pivotal to the future growth development and
    success of the business


* Free tea and coffee and kitchen facilities

* Don't delay send your cv to Brenda today 

To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV.

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